Evaluations can be customized for your business to focus on the areas where you need work or to match specific rating evaluation standards.
Secret shoppers are trained to provide quality incognito inspections modeling the behavior of your customer base. Evaluation feedback is returned to you with scoring sheets and narrative commentary so that you can see where you need improvement, while also getting the “story” of what the guest “felt” when they were at your establishment. We can also offer debriefing opportunities with the evaluator before departure from your facility, or on a call after you receive the report. Reports will be hosted online for easy access and comparison.
Evaluation services are provided in partnership with Polished Service.