There are many people and companies that can conduct training for your company and many of them do a fantastic job. What makes our training different?
- We help associates understand the “WHY” behind the expectations we have for them. No one wants to be told what to do, but when you understand why – how it affects the guest and how it affects and benefits you, it makes service more fun
- We have experience in training in different industries, and in elevating businesses to the next level – whether that be Five Star, Five Diamond, or to the point where your guests are impressed by the new level of experience.
- Our experience in entertainment sets us apart from other options because the training will be engaging and can incorporate techniques from theater such as improvisation and empathetic connection.
- We aren’t going to be a helicopter resource that comes in for a short training and leaves you to figure how to be successful. We want to partner with you long term and in whichever exposure is more effective and comfortable for you.
- We can help you revamp your new hire training so that your associates are trained well to start, which increases retention and customer satisfaction, while making your job easier. Building new hire training programs is probably not your cup of tea, but it is one of our specialities. And we have had a great deal of success in establishing these onboarding programs for different businesses.
- We can facilitate train the trainer workshops. They say that it is better to teach someone to fish rather than just giving them a fish. Do the leaders and operational trainers on your team know how to train? Do they know how people learn and what makes learning sessions effective? Do they know how to provide feedback to associates to maintain or elevate the quality of service, and ensure that the training sticks? All of this we can assist with.
The training can be conducted classroom style, on-the-job, in the work environment, or a hybrid of both types of training.